Refund & Returns Policy

Who We Are

Elegância Brazilian Salon (“we”, “us”, “our”) operates eleganciabs.com and provides in-salon beauty services for ladies in Bnaid AlGar, Kuwait City.
Contact: admin@eleganciabs.com | +965 56548998 (WhatsApp available)

This policy explains how we handle refunds, exchanges, redos/adjustments, and returns for services, deposits, retail products, packages, and promotions. It applies in addition to any rights you may have under applicable laws in Kuwait.

1) Key Definitions

Service: Any in-salon treatment (e.g., hair color, highlights/balayage, nano protein/straightening, toners, brows/lashes).
Retail Product: Physical items sold in-salon or via our website (e.g., shampoos, masks, styling products, tools).
Deposit/Prepayment: Any advanced payment to secure an appointment or package.
Package: Multi-session bundles or pre-paid offers.
Promotion: Discounted/limited-time offers, vouchers, or complimentary add-ons.

2) Service Satisfaction & Redo (Adjustment) Policy

We aim for an outcome consistent with the agreed plan and hair condition discussed during consultation.

Eligibility for a complimentary adjustment:

Contact us within 7 days of the service.
Return for an in-person assessment with the same or a senior stylist.
You followed the aftercare instructions (e.g., professional sulfate-free care, heat protection, avoidance timelines after nano/keratin, etc.).
The concern relates to technique/outcome relative to the agreed plan, not a change of mind.

Not eligible for a complimentary redo:

Change of preference (e.g., asking to “go lighter/darker” after approving the result).
Issues resulting from non-compliant aftercare or additional chemical/heat processes done elsewhere after your visit.
Known limitations disclosed in consultation (e.g., prior henna, heavy banding, box dye correction requiring multiple sessions).
Requests made after 7 days.

If our assessment confirms a deviation from the agreed plan caused by our application, we will offer a complimentary adjustment. Where a redo is not practical, a partial refund or service credit may be offered at management’s discretion.

Color Corrections: Often require multiple sessions to protect hair integrity. Session-by-session results and limits are explained in advance; this does not qualify for a refund where results align with the agreed progressive plan.

3) Cancellations, No-Shows & Deposits

Deposits secure your appointment time and stylist.
You may reschedule once without penalty if you notify us ≥24 hours before your appointment.
Late cancellations (<24 hours) or no-shows may result in deposit forfeiture.
Repeated no-shows/late arrivals may require full prepayment for future bookings.

If we must cancel or reschedule due to salon reasons, we will offer priority rebooking or return your deposit upon request.

4) Refunds for Services

Once a service is performed, cash refunds are generally not provided.
We resolve concerns via assessment + adjustment (see Section 2).
Where a refund is appropriate (e.g., service not delivered, billing error), refunds are issued to the original payment method; allow 7–14 business days for processing, depending on your bank.

5) Retail Product Returns & Exchanges

To protect product integrity and client safety:

Unopened products

Eligible for refund or exchange within 7 days of purchase with the original receipt, packaging sealed and unused.

Opened products

Non-returnable for hygiene and quality control, unless defective.
Defective items (manufacturing fault) may be exchanged for the same item within 14 days with inspection and receipt.
Allergy reactions: discontinue use immediately and contact us within 48 hours; assessment and documentation may be required. Where confirmed, we may offer exchange or credit at our discretion.

Electrical tools

Covered by the manufacturer’s warranty where applicable. We’ll help facilitate warranty claims.

Sale/Clearance items

Final sale unless faulty on arrival.

6) Packages, Sessions & Promotions

Unused packages: refundable within 7 days of purchase.
Partially used packages: refundable as store credit only, calculated pro-rata minus used sessions at full standard rates (not the package rate).
Complimentary add-ons (e.g., free blow-dry, free toner) have no cash value and are not refundable or transferable.
Promotional vouchers/discounts are non-refundable and may not be combined unless stated.

7) Gift Cards & Prepaid Balances

Non-refundable, not redeemable for cash, and valid until the stated expiry (where applicable).
Transferability is at management’s discretion and may be allowed once upon written request.

8) How to Request a Review, Return, or Refund

Please contact us so we can help quickly:

WhatsApp/Phone: +965 56548998
Email: admin@eleganciabs.com
Provide: full name, mobile number, date of service/purchase, receipt or booking reference, photos (for color/service concerns), and a brief description.

For product returns, bring the item, original receipt, and packaging to the salon for inspection.

9) Processing & Method of Refund

Approved refunds are issued to the original method of payment (cash, card, or digital payment used at purchase).
Processing time is typically 7–14 business days; your bank or card issuer controls posting times.
Where cash refund is not feasible, we may issue store credit.

10) Health, Safety & Patch Tests

For certain color services, a patch test may be recommended/required 24–48 hours before your appointment. If you decline required tests or do not disclose relevant medical/hair history, eligibility for complimentary adjustments or refunds may be affected.

11) Changes to This Policy

We may update this policy periodically. The “Effective date” above shows when it was last revised. Continued use of our services after updates indicates acceptance of the revised policy.

12) Contact

Elegância Brazilian Salon
Bnaid AlGar, Kuwait City, Kuwait
admin@eleganciabs.com | +965 56548998